Business 商科 > Business Support Services 商业支援服务 > Customer Service Support and Call Center Operation

This course of study trains students to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Curriculum topics include: user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.